East Boro prides itself on the level of contact it has with its tenants in sheltered housing.
Proactive support helps to reduce emergencies as well as helping people to live a high quality of life with support as and when required. Sheltered Housing Officers (SHOs) are provided to respond to tenants as follows:
- Five days a week personal visits undertaken between 9am and 2.30pm
- Overnight Reassurance Service - a telephone service provided from 5pm to 9am Monday to Friday and from 2.30pm on a Friday through to 9am on a Monday to enable out of hours contact with SHOs
Each flat has a Careline unit linked to the call centre 24 hours a day, 7 days a week. At any time emergency help is only the 'touch of a button' away. Individual support plans and risk assessments, if necessary, enable tailored support to tenants who need it.
East Boro operates a complete "person centred plan" approach to its support services, tailoring support to meet tenants needs.