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Sheltered Housing

 East Boro prides itself on the level of contact it has with its tenants in sheltered housing.

Proactive support helps to reduce emergencies as well as helping people to live a high quality of life with support as and when required. Sheltered Housing Officers (SHOs) are provided to respond to tenants as follows:

  • Five days a week personal visits undertaken between 9am and 2.30pm
  • Overnight Reassurance Service - a telephone service provided from 5pm to 9am   Monday to Friday and from 2.30pm on a Friday through to 9am on a Monday to enable out of hours contact with SHOs

Each flat has a Careline unit linked to the call centre 24 hours a day, 7 days a week. At any time emergency help is only the 'touch of a button' away. Individual support plans and risk assessments, if necessary, enable tailored support to tenants who need it.

East Boro operates a complete "person centred plan" approach to its support services, tailoring support to meet tenants needs.