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Our Mission

Mission statement and values

Our mission statement at East Boro is very simple –‘To Satisfy our Customers Everyday’.

It’s what our team of more than 150 dedicated staff strive towards every minute, hour, day, week and month of every year.


Download a copy of our Trust Complaints Policy here. Our values are equally straight forward and underpin our commitment to support and assist our customers every step of the way. These include:


  • To be a person centred organisation
  • To enable independence and dignity
  • To provide security and quality
  • To be approachable and listen
  • To be honest and reliable
  • To offer choice, opportunity and value
  • East Boro – in touch with you!